Refund Policy

This Refund Policy outlines the conditions under which refunds may be granted for services purchased from Hosting11 (“we”, “our”, “us”). By purchasing our services, you agree to the terms below.

1. Recurring Payments & Subscriptions

All hosting plans and services billed on a recurring basis (monthly, annually, etc.) are processed automatically via the payment method selected at checkout (e.g., PayPal, credit/debit card).

It is the client’s responsibility to cancel the subscription before the next billing date if they no longer wish to continue using the service.

Failure to cancel a subscription before the renewal date does not make the payment eligible for a refund.

2. No Refunds for Active Services

If a service remains active at the time of billing and no prior cancellation request has been received, the payment is considered valid and non-refundable.

This includes, but is not limited to:

  • Web hosting plans
  • Domain-related services
  • Maintenance or support plans
  • Any recurring digital service

3. Cancellation Policy

To avoid future charges, clients must cancel their subscription directly through their payment provider (e.g., PayPal) or through the client area if such an option is provided.

Cancellation requests sent after a payment has already been processed will only take effect for the next billing cycle.

4. Exceptional Refunds (Goodwill Only)

In rare cases, we may choose to issue a partial or full refund as a gesture of goodwill. These are evaluated on a case-by-case basis and are not guaranteed.

Examples may include:

  • Duplicate payments
  • Proven billing errors caused by our system

5. Chargebacks & Disputes

Initiating a chargeback or payment dispute without contacting us first may result in:

  • Immediate suspension of all services
  • Termination of the client account

We strongly encourage clients to contact our support team before opening any dispute so we can resolve the matter professionally.

6. Contact Information

If you have any questions regarding this Refund Policy, please contact us at:

Email: support@hosting11.com

By using our services, you confirm that you have read, understood, and agreed to this Refund Policy.